Systems Consulting

Our journey has exposed us to manual systems like the good old Whitney System, as well as fully automated ones like Lodgemate, LANmark, Fidelio, Opera, eRes/Nebula, Optima & TravelClick, with some customised developments like the NCR and VAX reservations systems along the way.

Combined with our hotel operations background and the projects we have successfully implemented over the past three decades, makes us experts when it comes to these operational sysytems. We are able to provide unbiased and independent insights into what is best suited for your operation, even if it is just a version upgrade.

The founder of Reserlutions was the driving force behind Peermont's booking engine from launch until December 2016 when he left to persue other ventures. During this period, their online booking engine was a trendsetter in Southern Africa with many first to market innovations.

Herewith a few of these examples

• First locally implemented payment gateway with reconciliation between the gateway provider, the reservation system, and the property management system, with a 24 hour automatic refund practice for qualifying cancellations if payment was made via the gateway
• First Southern African company to develop an API for third parties to integrate with the company's booking systems
• Develped a proprietary Channel Manager with one of their international suppliers
• Fully integrated Hotel Loyalty program
• API for gaming clients to make a reservation by simply clicking the "accept offer" button

Our services include

1. Scoping: Engaging with you and your teams to understand what it is you require.

2. Sourcing: Finding the right solution for you. This includes short listing suppliers who meet the technical and budgetary specifications

3. Planning: Once a supplier has been chosen, we co-ordinate the project time lines from start to finish.

4. Configuration: Co-ordinate the configuration of the system ensuring maximum benefit is achieved whilst complying with your organisations policies and procedures. This includes designing a systems blueprint for your organistaion.

5. Training: co-ordinate the training of all users in line with operational requirements and times

6. Implementation: Oversee the implementation including the transition, roll back plans and balancing of old and new.

7. Post implementation review and sign off.

8. Audits: Are policies and procedures being adhered to? Our independent audits will highlight risks and make recommendations.

9. Revenue distribution audits (PMS vs POS)

Benefits

1. Our experience spans 3 decades; at leading Southern African hotel groups; over many systems; and at stand alone and multi property sites.

2. Unbiased and independent.

3. Affordable

Contact us for a free consultation.