On hold messaging

Research has demonstrated that phone callers to businesses are annoyed by the same message or music-on-hold every time they are placed on hold.

Most phone callers are realistic and fully expect to be placed on hold at some time during a call, but for callers to hear the same message or music every time is boring. Interactive customer engagement is what customers like.

Our solution overcomes the following

- On hold audio that always starts from the beginning, every time a caller is placed on hold

- The limited file upload space available that restricts the duration on hold

- Reliance on staff to remember even how to or when to change the on hold music or message

Benefits

1. Eliminating the need to upload files or remember to take down the holiday / seasonal messages and limited special offers

2. Delivering audio with no practical limit to its duration

3. Phone messages or music-on-hold that can be scheduled to start and stop at any time

4. Updating multiple locations concurrently and automatically

Contact us for more information.