Contact Centre Solutions

We bring you affordable telephony solutions in the form of a cloud based PBX, also known as Communication as a Service (CAAS); and Contact Centre Solutions

Cloud PBX is a web based unified communications facility which offers advanced functionality (voicemail to email; fax to email; Auto Attendant; voice recording and more); is reliable (not dependent on Telkom cables; can be overflowed to cell phones); flexible; cost effective; quick to deploy and comes without any installation fees.

The contact centre management system is available as an outright purchase or as a service (hosted in the cloud). It is an omnichannel solution which handles voice, emails, web chat, social media and sms. It's advanced functionality offers voice recordings, analytics, a built in CRM and ticketing system. It is powered by a leading award winning international contact centre software provider.

Flexible options make this a hard to resist solution: be it the flexibility of a month to month contract or the stability of a fixed term contract, you are able to add or remove users as required and subject to the terms & conditions of your customised agreement. The best part of the solution as a service is that you have access to the latest version at no additional cost or software assurance.

Contact us for more information.