Training Academy

Employees are a company's biggest asset, and investing in talent is vital to sustainable business growth and success.

Refresher training is just as important as the initial training if not more, because it improves productivity, reduces operational costs and negative customer feedback.

Five indicators to identify if training or retraining is required

• A high number of mistakes are repeatedly made
• Policies and procedures are not followed
• Productivity and employee morale is low
• Absenteeism or sick leave is high
• Customer ratings are negative or low

The Reserlutions Academy provides on or offsite training for all aspects of Hotel operations.

Available courses

• Customer Service
• Call Centre
• Front Office
• Central Reservations / Hotel Reservations
• Housekeeping
• Food & Beverage
• Other generic courses (etiquette, grooming etc.)

Benefits

1. Over 3 decades of Hospitality experience at your disposal.

2. You can focus on your core business whilst we focus on the underlying support aspects.

3. Affordable. We'll tailor a package to meet your budget.

Contact us for a free consultation.